Ten misunderstandings about maturity models: Did the E-government Research Community Got it All Wrong?

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Serval ID
serval:BIB_F6889DB7515E
Type
Inproceedings: an article in a conference proceedings.
Collection
Publications
Institution
Title
Ten misunderstandings about maturity models: Did the E-government Research Community Got it All Wrong?
Title of the conference
Proceedings of the 21st Annual International Conference on Digital Government Research (dg.o 2020)
Author(s)
Andersen Kim Normann, Lee Jungwoo, Mettler Tobias, Moon M. Jae
Organization
21st Annual International Conference on Digital Government Research, Seoul
Publication state
Published
Issued date
15/06/2020
Peer-reviewed
Oui
Series
Proceedings of dg.o '20: The 21st Annual International Conference on Digital Government Research
Pages
261–266
Language
english
Abstract
In this paper, we take the initial steps of re-formulating the research agenda on maturity models within the government context. Critiques on maturity models in government digitalization has been collected via a systematic review of academic literature. Synthesis of the articles (n=47) has resulted in a list of ten objections and critique of maturity models. The author team of this paper has been heavily involved in pioneering and leading research on maturity models. Standing on the shoulders of this track-record, we have coined a possible response on how maturity models might still have an important role to play in theorizing about why, how and where government progresses in their use of digital technologies. Also, we argue that maturity models have an important role to play for practice in their navigation in a yet more multifaceted technological dependent government.
Keywords
stage model, maturity model, electronic government, government digitalization
Create date
16/04/2020 14:07
Last modification date
18/06/2020 7:10
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