Service robots in hospitals : new perspectives on niche evolution and technology affordances

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Ressource 1Download: EJIS Manuscript.pdf (971.56 [Ko])
State: Public
Version: author
Serval ID
serval:BIB_E611924E6FD9
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
Service robots in hospitals : new perspectives on niche evolution and technology affordances
Journal
European Journal of Information Systems
Author(s)
Mettler Tobias, Sprenger Michaela, Winter Robert
ISSN
0960-085X
1476-9344
Publication state
Published
Issued date
2017
Peer-reviewed
Oui
Volume
26
Number
5
Pages
451-468
Language
english
Abstract
Changing demands in society and the limited capabilities of health systems have paved the way for robots to move out of industrial contexts and enter more human-centered environments such as health care. We explore the shared beliefs and concerns of health workers on the introduction of autonomously operating service robots in hospitals or professional care facilities. By means of Q-methodology, a mixed research approach specifically designed for studying subjective thought patterns, we identify five potential end-user niches, each of which perceives different affordances and outcomes from using service robots in their working environment. Our findings allow for better understanding resistance and susceptibility of different users in a hospital and encourage managerial awareness of varying demands, needs, and surrounding conditions that a service robot must contend with. We also discuss general insights into presenting the Q-methodology results and how an affordance-based view could inform the adoption, appropriation, and adaptation of emerging technologies.
Keywords
service robots, healthcare, IT affordance, Library and Information Sciences, Information Systems
Open Access
Yes
Create date
14/03/2017 11:38
Last modification date
20/08/2019 17:09
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