Marketing consequences: Stakeholder marketing and supply chain CSR issues

Details

Serval ID
serval:BIB_E3A734A15B10
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
Marketing consequences: Stakeholder marketing and supply chain CSR issues
Journal
Business Ethics Quarterly
Author(s)
Smith N. C., Palazzo G., Bhattacharya C. B.
ISSN
1052-150X
Publication state
Published
Issued date
10/2010
Peer-reviewed
Oui
Volume
20
Number
4
Pages
617-641
Language
english
Abstract
While considerable attention has been given to the harm done to consumers by marketing, less attention has been given to the harm done by consumers as an indirect effect of marketing activities, particularly in regard to supply chains. The recent development of dramatically expanded global supply chains has resulted in social and environmental problems upstream that are attributable at least in part to downstream marketers and consumers. Marketers have responded mainly by using corporate social responsibility (CSR) communication to counter the critique of CSK practice, but these claims of ethical corporate behavior often lack credibility and can result in a backlash against brands. The article argues that more adequate attention to the harmful upstream effects of downstream marketing and consumption decisions requires greater attention to stakeholder marketing and marketer efforts to help create responsible consumers. It concludes by identifying implications for further research in this important emergent area of marketing ethics.
Web of science
Create date
11/02/2011 17:01
Last modification date
21/08/2019 6:15
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