Modelling decisions under uncertainty in a behavioural queuing system

Details

Serval ID
serval:BIB_5F52AEDEC6F3
Type
Inproceedings: an article in a conference proceedings.
Collection
Publications
Institution
Title
Modelling decisions under uncertainty in a behavioural queuing system
Title of the conference
Proceedings of the 25th European Conference on Modelling and Simulation, ECMS 2011
Author(s)
Delgado-Alvarez C.A., van Ackere A., Sankaranarayanan K., Larsen E.R.
Address
Krakow, Poland
ISBN
978-0-9564944-2-9 (printed)
978-0-9564944-3-6 (CD)
Publication state
Published
Issued date
2011
Peer-reviewed
Oui
Editor
Burczynski T., Kolodziej J., Byrski A., Carvalho M.
Pages
34-40
Language
english
Abstract
In this paper we use an agent-based modelling and simulation approach to model a queuing system with autonomous customers who routinely choose a facility for service. We propose a Cellular Automata model to represent the customers' interactions and study how customers use their own experience and that of their neighbours in order to update their memory and decide what facility to join the next period. We use exponential smoothing to update the customers' expected sojourn time. We incorporate uncertainty regarding these expectations into the customers' decision. We compare the resulting behaviour when customers take into account uncertainty to the case where they ignore uncertainty at both the individual and the system level.
Keywords
Queuing problems, Agent based simulation, Cellular automata, Adaptive expectations, Uncertainty
Web of science
Create date
22/11/2012 15:46
Last modification date
21/08/2019 5:15
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