Modelling decisions under uncertainty in a behavioural queuing system

Détails

ID Serval
serval:BIB_5F52AEDEC6F3
Type
Actes de conférence (partie): contribution originale à la littérature scientifique, publiée à l'occasion de conférences scientifiques, dans un ouvrage de compte-rendu (proceedings), ou dans l'édition spéciale d'un journal reconnu (conference proceedings).
Collection
Publications
Institution
Titre
Modelling decisions under uncertainty in a behavioural queuing system
Titre de la conférence
Proceedings of the 25th European Conference on Modelling and Simulation, ECMS 2011
Auteur(s)
Delgado-Alvarez C.A., van Ackere A., Sankaranarayanan K., Larsen E.R.
Adresse
Krakow, Poland
ISBN
978-0-9564944-2-9 (printed)
978-0-9564944-3-6 (CD)
Statut éditorial
Publié
Date de publication
2011
Peer-reviewed
Oui
Editeur scientifique
Burczynski T., Kolodziej J., Byrski A., Carvalho M.
Pages
34-40
Langue
anglais
Résumé
In this paper we use an agent-based modelling and simulation approach to model a queuing system with autonomous customers who routinely choose a facility for service. We propose a Cellular Automata model to represent the customers' interactions and study how customers use their own experience and that of their neighbours in order to update their memory and decide what facility to join the next period. We use exponential smoothing to update the customers' expected sojourn time. We incorporate uncertainty regarding these expectations into the customers' decision. We compare the resulting behaviour when customers take into account uncertainty to the case where they ignore uncertainty at both the individual and the system level.
Mots-clé
Queuing problems, Agent based simulation, Cellular automata, Adaptive expectations, Uncertainty
Web of science
Création de la notice
22/11/2012 16:46
Dernière modification de la notice
21/08/2019 6:15
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