Stalled Progress: The Unravelling of Digital Transformation in the Public Sector of Haiti

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Serval ID
serval:BIB_5DEE68FADC44
Type
Inproceedings: an article in a conference proceedings.
Collection
Publications
Institution
Title
Stalled Progress: The Unravelling of Digital Transformation in the Public Sector of Haiti
Title of the conference
Proceedings of the 45th International Conference on Information Systems
Author(s)
Pyram Sonel, Mettler Tobias
Publisher
Association for Information Systems
Organization
45th International Conference on Information Systems
Address
Bangkok, Thailand
Publication state
Published
Issued date
28/10/2024
Peer-reviewed
Oui
Language
english
Notes
Supported by the Swiss Government Excellence Scholarship (grant no. 2022.0459).
Abstract
Despite substantial financial investments, digital transformation remains elusive for many developing countries. Acknowledging a bias towards developed contexts in existing research, this qualitative study explores the stalled progress of DT in developing countries, exemplified by the case of Haiti. To gain deeper insight into the crucial elements pertinent to DT within this specific context, we conducted interviews with 42 key informants and identified four key roadblocks: Governance structure, resource dependence, organizational readiness, and institutional inertia. Our findings reveal unexpected resistance sources. Unlike prior research, we highlight high-ranking officials themselves as significant impediments to the process, often prioritizing personal gain within dysfunctional and politicized institutions. Additionally, unofficial actors, like lawyers threatened by standardized fees, disrupt progress. Frequent leadership changes and a preference for inefficiency further hinder DT while perpetuating institutional chaos. This study concludes with a research agenda for studying context-specific DT in developing countries.
Keywords
Digital transformation, Developing countries, Haiti, Public sector
Create date
12/08/2024 11:07
Last modification date
29/10/2024 7:27
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