Designing Mobile Applications for Organizational Routines

Details

Serval ID
serval:BIB_126FA3A9971A
Type
Inproceedings: an article in a conference proceedings.
Collection
Publications
Institution
Title
Designing Mobile Applications for Organizational Routines
Title of the conference
HCI in Business
Author(s)
Lienhard K., Boillat T., Legner C.
Publisher
Springer
Address
Los Angeles, CA, USA
ISBN
978-3-319-20894-7
978-3-319-20895-4
Publication state
Published
Issued date
2015
Peer-reviewed
Oui
Volume
9191
Series
Lecture Notes in Computer Science
Pages
501-512
Language
english
Notes
lienhard2015designing
Abstract
As tablet computers and smartphones have become widespread, organizations are increasingly using mobile applications for supporting routines, i.e., repetitive patterns of activity that occur throughout an organization. However, prior studies see user interactions mostly as a silo - able to help individual users perform better - but not embedded in an organizational context of a user group or company. In order to address this gap, the paper at hand looks into the roles of mobile applications in supporting routines, and the related principles for mobile application design. We present two mobile applications that support domain experts in two diverse contexts, automotive car dealerships and hospitals. Based on their analysis, we were able to identify patterns as well as a number of design principles for mobile applications supporting organizational routines.
Keywords
Mobile application design, Organizational routines, User interface, Healthcare, Sales and service
Create date
30/07/2015 16:40
Last modification date
21/08/2019 5:14
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