Designing Mobile Applications for Organizational Routines

Détails

ID Serval
serval:BIB_126FA3A9971A
Type
Actes de conférence (partie): contribution originale à la littérature scientifique, publiée à l'occasion de conférences scientifiques, dans un ouvrage de compte-rendu (proceedings), ou dans l'édition spéciale d'un journal reconnu (conference proceedings).
Collection
Publications
Institution
Titre
Designing Mobile Applications for Organizational Routines
Titre de la conférence
HCI in Business
Auteur⸱e⸱s
Lienhard K., Boillat T., Legner C.
Editeur
Springer
Adresse
Los Angeles, CA, USA
ISBN
978-3-319-20894-7
978-3-319-20895-4
Statut éditorial
Publié
Date de publication
2015
Peer-reviewed
Oui
Volume
9191
Série
Lecture Notes in Computer Science
Pages
501-512
Langue
anglais
Notes
lienhard2015designing
Résumé
As tablet computers and smartphones have become widespread, organizations are increasingly using mobile applications for supporting routines, i.e., repetitive patterns of activity that occur throughout an organization. However, prior studies see user interactions mostly as a silo - able to help individual users perform better - but not embedded in an organizational context of a user group or company. In order to address this gap, the paper at hand looks into the roles of mobile applications in supporting routines, and the related principles for mobile application design. We present two mobile applications that support domain experts in two diverse contexts, automotive car dealerships and hospitals. Based on their analysis, we were able to identify patterns as well as a number of design principles for mobile applications supporting organizational routines.
Mots-clé
Mobile application design, Organizational routines, User interface, Healthcare, Sales and service
Création de la notice
30/07/2015 16:40
Dernière modification de la notice
21/08/2019 5:14
Données d'usage