Cognitive, Demographic, and Situational Determinants of Service Customer Preference for Personnel-in-Contact over Self-Service Technology

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Serval ID
serval:BIB_BC1F50FD0151
Type
Article: article from journal or magazin.
Collection
Publications
Institution
UNIL/CHUV
Title
Cognitive, Demographic, and Situational Determinants of Service Customer Preference for Personnel-in-Contact over Self-Service Technology
Journal
International Journal of Research in Marketing
Author(s)
Simon F., Usunier J.-C.
Publication state
Published
Issued date
2007
Peer-reviewed
Oui
Volume
24
Number
2
Pages
163-173
OAI-PMH
oai:serval.unil.ch:BIB_BC1F50FD0151
Create date
19/11/2007 11:46
Last modification date
20/08/2019 16:30
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