The phenomenon of reputational damage: What is it? What does it cause?

Details

Serval ID
serval:BIB_F928D7FCF8A0
Type
Inproceedings: an article in a conference proceedings.
Publication sub-type
Abstract (Abstract): shot summary in a article that contain essentials elements presented during a scientific conference, lecture or from a poster.
Collection
Publications
Institution
Title
The phenomenon of reputational damage: What is it? What does it cause?
Title of the conference
Academy of Management Proceedings
Author(s)
Breitinger D., Bonardi J.-P.
Publisher
The Academy of Management
ISSN
0065-0668
1543-8643
Publication state
Published
Issued date
2013
Peer-reviewed
Oui
Volume
2013
Number
1
Pages
12893
Language
english
Abstract
Reputation constitutes one distinctive element in the capitalistic competition among for-profit firms: Numerous concepts and empirical studies have been suggested, dealing with the construction and benefits of reputation as well as the financial consequences of negative reputation. Studies that examine the causes of reputational damage are, however, few and miss providing clear theoretical reasons why a reputation might be destructed. Studying the causes of reputation damage is the purpose of this paper, with a twofold agenda: First, building on institutional theory, we conceptualize how preceding illegitimate corporate behaviors can drive the destruction of corporate reputation. To capture the reputational impact of such a so-called norm-deviating behavior empirically, we deduce hypotheses which we test in a highly normative context, Corporate Social Responsibility (CSR). Building on a new global dataset of over 8,600 CSR-related social movements, or norm breaches, reported from more than 1,000 sources directed against 451 firms belonging to the Fortune reputation ranking over the 2006–2009 period, we find strong support for framed and new critique from influential sources as the main causes of reputational damages. If reputational destruction is mainly caused by social construction, we conclude that it is particularly environments skeptical of capitalism tipping the scales.
Keywords
Corporate Reputation, Corporate Social Irresponsibility, Corporate Social Responsibility
Create date
14/08/2017 11:54
Last modification date
20/08/2019 17:25
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