Surgery nurses' telephone communication: a mixed methods study with a special focus on newcomers' calls.

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Version: author
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Serval ID
serval:BIB_D5C8E5801951
Type
Article: article from journal or magazin.
Collection
Publications
Title
Surgery nurses' telephone communication: a mixed methods study with a special focus on newcomers' calls.
Journal
Nursing open
Author(s)
González-Martínez E., Piotrowska K., Sterie A.C., Vaucher C.
ISSN
2054-1058 (Print)
ISSN-L
2054-1058
Publication state
Published
Issued date
04/2018
Peer-reviewed
Oui
Volume
5
Number
2
Pages
197-209
Language
english
Notes
Publication types: Journal Article
Publication Status: epublish
Abstract
The aim of this study was (i) to document the main features of surgery nurses' telephone calls, with a special focus on newcomers' calls; and (ii) to identify the main activities accomplished during the newcomers' calls.
Mixed methods study.
We audio recorded telephone calls internal to the hospital in two surgery nursing stations. We performed statistical descriptive analysis of the total collection of calls and of those specifically involving the newcomers and compared both sets. We also performed conversation analysis-based coding of the main activities accomplished during newcomers' calls.
Surgery nurses' telephone calls are extremely brief, predominantly nurse initiated and take place with a wide range of interlocutors who, for the most part, use mobile phones. The newcomers' calls are only slightly longer, take place with a more limited, but still wide, range of interlocutors and are even more often nurse initiated. The main activities of newcomers' calls are requests and activities related to connecting relevant interlocutors.
Keywords
conversation analysis‐based coding, descriptive statistics, hospital, internal communication, intra‐ and interprofessional communication, mixed methods, newcomer nurses, nurses, requests, surgery department, telephone calls
Pubmed
Web of science
Open Access
Yes
Create date
26/02/2018 15:11
Last modification date
15/03/2024 7:14
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