A Note on Interviewer Performance Measures in centralised CATI Surveys

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ID Serval
serval:BIB_D47F66B63707
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Titre
A Note on Interviewer Performance Measures in centralised CATI Surveys
Périodique
Survey Research Methods
Auteur(s)
Lipps O.
ISSN
1864-3361
Statut éditorial
Publié
Date de publication
2008
Peer-reviewed
Oui
Volume
2
Numéro
2
Pages
61-73
Langue
anglais
Résumé
Interviewer performance with respect to convincing sample members to participate in surveys is an important dimension of survey quality. However, unlike in CAPI surveys where each sample case 'belongs' to one interviewer, there are hardly any good measures of interview performance for centralised CATI surveys, where even single contacts are assigned to interviewers at random. If more than one interviewer works one sample case, it is not clear how to attribute success or failure to the interviewers involved. In this article, we propose two correlated methods to measure interviewer contact performance in centralised CATI surveys. Their modelling must take complex multilevel clustering effects, which need not be hierarchical, into account. Results are consistent with findings from CAPI data modelling, and we find that when comparing effects with a direct ('naive') measure of interviewer contact results, interviewer random effects are largely underestimated using the naive measure.
Création de la notice
15/09/2009 8:28
Dernière modification de la notice
20/08/2019 15:54
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