Agenda Setting During Follow-Up Encounters in a University Primary Care Outpatient Clinic.

Details

Serval ID
serval:BIB_B2C6E54E03A3
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
Agenda Setting During Follow-Up Encounters in a University Primary Care Outpatient Clinic.
Journal
Health communication
Author(s)
Rey-Bellet S., Dubois J., Vannotti M., Zuercher M., Faouzi M., Devaud K., Rodondi N., Rodondi P.Y.
ISSN
1532-7027 (Electronic)
ISSN-L
1041-0236
Publication state
Published
Issued date
06/2017
Peer-reviewed
Oui
Volume
32
Number
6
Pages
714-720
Language
english
Notes
Publication types: Journal Article
Publication Status: ppublish
Abstract
At the beginning of the medical encounter, clinicians should elicit patients' agendas several times using open-ended questions. Little is known, however, about how many times physicians really solicit a patient's agenda during follow-up encounters. The objective was to analyze the number of agenda solicitations by physicians, of agendas initiated by physicians, and of patients' spontaneous agendas during the beginning and the entire encounter. We analyzed 68 videotaped follow-up encounters at a university primary care outpatient clinic. The number of different types of agenda setting was searched for and analyzed using negative binomial regression or logistic regression models. Physicians solicited agendas a mean ± SD of 0.8 ± 0.7 times/patient during the first 5 minutes and 1.7 ± 1.2 times/patient during the entire encounter. Physicians in 32.4% of encounters did not solicit the patient agenda, and there were never more than two physician's solicitations during the first 5 minutes. The mean number of physician's solicitations of the patients' agenda was 42% lower among female physicians during the first 5 minutes and 34% lower during the entire encounter. The number of agendas initiated by physicians was 1.2 ± 1.2/patient during the beginning and 3.2 ± 2.3/patient during the entire encounter. In 58.8% of the encounters, patients communicated their agendas spontaneously. There were twice as many patient spontaneous agendas (IRR = 2.12, p = .002) with female physicians than with males. This study showed that agenda solicitation with open-ended questions in follow-up encounters does not occur as often as recommended. There is thus a risk of missing new agendas or agendas that are important to the patient.

Keywords
Adult, Communication, Cross-Sectional Studies, Female, Follow-Up Studies, Humans, Male, Middle Aged, Office Visits, Physician-Patient Relations, Physicians, Primary Health Care/methods, Surveys and Questionnaires, Universities, Videotape Recording
Pubmed
Web of science
Create date
19/07/2016 17:23
Last modification date
20/08/2019 16:21
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