La qualité des soins dans les consultations ambulatoires pédopsychiatriques du canton de Vaud: résultats d'une enquête de satisfaction

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Etat: Serval
Version: de l'auteur
ID Serval
serval:BIB_9BD1FCEF0F0B
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Titre
La qualité des soins dans les consultations ambulatoires pédopsychiatriques du canton de Vaud: résultats d'une enquête de satisfaction
Périodique
Schweizer Archiv für Neurologie und Psychiatrie = Archives suisses de neurologie et de psychiatrie = Swiss archives of neurology and psychiatry
Auteur(s)
Kapp Carole, Perlini Thomas, Stephan Philippe, Rojas Urrego Alejandro, Vallon Meret, Macias Manuel, Hainard Noémie, Halfon Olivier
ISSN
1661-3686
ISSN-L
0258-7661
Statut éditorial
Publié
Date de publication
2013
Peer-reviewed
Oui
Volume
164
Numéro
1
Pages
26-30
Langue
français
Résumé
It is common knowledge that patients' satisfaction influences their compliance with the proposed treatment and their future use of health services, and that the therapeutic alliance represents a recognised factor in the success of psychotherapeutic management. In May and June 2011 we conducted an enquiry in all the paedopsychiatric outpatient units of the Canton of Vaud in Switzerland, from which we gathered 1261 questionnaires from consulting children and their parents. The questions covered inter alia overall satisfaction concerning the quality of the care on off er, perception of the therapeutie alliance and the helpfulness of the varions types of treatment. The instruments used are recognised and validated internationally (HAQII and CSQS). The results reve al a high degree of satisfaction and a good perception of the therapeutic alliance's quality: an average of 4.9 for children and 5.9 for parents concerning the therapeutic alliance, on a scale from 1 (totally disagree) to 6 (totally agree), and concerning patient satisfaction an average of 3.2 for children and 3.4 for parents on a scale of 1 to 4. Regarding perception of the benefit derived from different forms of treatment, individual and family interviews were overwhel~ningly approved (3.2 out of 4), while compliance with drug treatment was less recognised as helpful to children (2.3 out of 4).
Mots-clé
quality of care , satisfaction , therapeutic alliance , child and adolescent outpatient psychiatry
Création de la notice
26/02/2013 11:17
Dernière modification de la notice
03/03/2018 19:55
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