The Impact of Digitization on the Management of Administrative Procedures : The Case of Building Permits

Details

Serval ID
serval:BIB_94B84ED302BA
Type
Inproceedings: an article in a conference proceedings.
Collection
Publications
Institution
Title
The Impact of Digitization on the Management of Administrative Procedures : The Case of Building Permits
Title of the conference
Electronic Government and Electronic Participation : Joint Proceedings of Ongoing Research, Posters, Workshops and Projects of IFIP eGOV and ePart 2014
Author(s)
Kourakou G., Glassey O., Evéquoz F.
Publisher
IOS Press
ISBN
9781614994282 (print)
9781614994299 (online)
Publication state
Published
Issued date
2014
Peer-reviewed
Oui
Editor
Janssen M., Bannister F., Glassey O., Scholl H.J., Tambouris E., Wimmer M.A., Macintosh A.
Volume
21
Series
Innovation and the Public Sector
Pages
197-205
Language
english
Abstract
Information and Communication Technologies provide public administrations new ways to meet their users' needs. At the same time, e-Government practices support the public sector in improving the quality of service provision and of its internal operations. In this paper we discuss the impacts of digitization on the management of administrative procedures. The theoretical framework and the research model that we will use in this study help us tackle the question of how digitization transforms administrative procedures as, for example, in terms of time and roles. The multiplicity of institutions involved in issuing building permits led us to consider this administrative procedure as a very interesting case study. An online survey was first addressed to Swiss civil servants to explore the field, and here we present some of its results. We are currently undertaking an in-depth case study of the building permit procedures in three Swiss Cantons, which we will also present in this paper. We will conclude with a discussion and the future steps of this project.
Create date
18/02/2015 15:32
Last modification date
20/08/2019 14:57
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