Resigned but satisfied: The negative impact of public service motivation and red tape on work satisfaction

Details

Serval ID
serval:BIB_91ECEE94E095
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
Resigned but satisfied: The negative impact of public service motivation and red tape on work satisfaction
Journal
Public Administration
Author(s)
Giauque David, Ritz Adrian, Varone Frédéric, Anderfuhren-Biget Simon
ISSN
1467-9299
0033-3298
ISSN-L
0033-3298
Publication state
Published
Issued date
03/2012
Peer-reviewed
Oui
Volume
90
Number
1
Pages
175-193
Language
english
Abstract
This article examines the relationship between red tape, Public Service Motivation (PSM) and a particular work outcome labelled 'resigned satisfaction'. Using data from a national survey of over 3754 public servants working at the municipal level in Switzerland, this study shows the importance of looking more closely at the concept of work satisfaction and, furthermore, of thoroughly investigating the impact of the different PSM dimensions on work outcomes. Unsurprisingly, research findings show that red tape is the most important predictor of resignation. Nevertheless, when PSM dimensions are analysed separately, results demonstrate that 'commitment to public interest/civic duty' and, to a lesser extent, 'attraction to policy-making' decrease resignation, whereas 'compassion' and 'self-sacrifice' increase it. This study thus highlights some of the negative (or undesirable) effects of PSM that have not been previously addressed in PSM literature.
Keywords
Public service motivation, job satisfaction, resignation, red tape
Create date
15/08/2011 9:26
Last modification date
20/08/2019 14:55
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