Citizen Participation in Smart Government: A Conceptual Model and Two IoT Case Studies

Détails

ID Serval
serval:BIB_8159529A4715
Type
Partie de livre
Sous-type
Chapitre: chapitre ou section
Collection
Publications
Titre
Citizen Participation in Smart Government: A Conceptual Model and Two IoT Case Studies
Titre du livre
Beyond Smart and Connected Governments: Sensors and the Internet of Things in the Public Sector
Auteur(s)
Guenduez Ali A., Mettler Tobias, Schedler Kuno
Editeur
Springer
ISSN
2512-1812
Statut éditorial
In Press
Peer-reviewed
Oui
Editeur scientifique
Gil-Garcia J. Ramon, Pardo Theresa A., Gascó Mila
Série
Public Administration and Information Technology
Langue
anglais
Résumé
In its simplest form, smart government can be understood as the combination of new technologies and organizational innovation strategies to further modernize the public sector. Within this development, the Internet of Things (IoT) often forms a key technological foundation, offering government authorities new possibilities for inter-action with citizens and local communities. On one hand, citizens can indirectly partic-ipate in governmental services’ value creation by using public infrastructure or (un)knowingly sharing their data with the community. On the other hand, smart gov-ernment initiatives may rely more intensively on citizens’ active participation to im-prove public service delivery, increase trust in government actions, and strengthen community sentiment. In this chapter, we discuss active and passive participation sce-narios of smart government initiatives and explain how sensor-based systems may en-hance citizens’ opportunities to participate in local governance. We present two prac-tical cases from Switzerland demonstrating these two citizen involvement modes. We argue that active and passive participation of citizens and other stakeholders play key role in generating necessary data for algorithmic decision-making to enable personal-ized interaction and real-time control of infrastructure in the future. We close with a discussion of the possibilities and boundaries of the IoT in the public sector and their possible influences on citizens’ private lives and policy-making.
Mots-clé
participation, smart government, Internet of Things, IoT, sensors, big data, algorith-mic decision-making
Création de la notice
20/07/2018 8:46
Dernière modification de la notice
21/08/2019 5:15
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