Collaborative order management: toward standard solutions for interorganisational order management

Details

Serval ID
serval:BIB_810209FCA586
Type
Article: article from journal or magazin.
Collection
Publications
Title
Collaborative order management: toward standard solutions for interorganisational order management
Journal
International Journal of Technology Management
Author(s)
Alt R., Gizanis D., Legner C.
ISSN
0267-5730
Publication state
Published
Issued date
2005
Peer-reviewed
Oui
Volume
31
Number
1/2
Pages
78-97
Language
english
Abstract
Order management ranks among the key operational processes, and inefficiencies within this process have direct impacts on customer service,
order cycle times as well as order execution costs. The massive investments in implementing systems for enterprise resource planning (ERP) have already led to significant improvements in managing orders across organisational units within enterprises. However, ERP systems have not been designed for
exchanging order information with business partners. Established interorganisational solutions such as electronic data interchange (EDI) are not widespread and existing solutions are largely proprietary. This article discusses the emerging standard solutions and services for interorganisational or collaborative order management (COM). Starting from a generic definition of the COM process an explorative study aims to provide an overview on the status, developments and perspectives of COM. Order management solutions and electronic services are discussed as the two main emerging areas in COM and various providers are analysed using content analysis and case research. The current picture shows fragmented solutions and a substantial need for integration. Possible scenarios and open research questions are provided in the concluding section of this paper.
Keywords
interorganisational processes, business collaboration, order management, payment e-services, logistics e-services, process integration
Web of science
Create date
26/04/2011 21:30
Last modification date
20/08/2019 14:41
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