Cultural, National, and Industry-Level Differences in B2B Web Site Design and Content

Détails

ID Serval
serval:BIB_7DAFA2DC622E
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Titre
Cultural, National, and Industry-Level Differences in B2B Web Site Design and Content
Périodique
International Journal of Electronic Commerce
Auteur(s)
Jean-Claude Usunier, Nicolas Roulin , Björn Sven Ivens
ISSN
1086-4415
Statut éditorial
Publié
Date de publication
01/2010
Peer-reviewed
Oui
Volume
14
Numéro
2
Pages
41-87
Langue
anglais
Résumé
Web sites are a major instrument for companies to transmit information to
customers and conduct transactions in business markets. Differences in Web site design
and content across companies can be explained by cultural factors (mainly high- or
low-context communication, individualism, and power distance), characteristics of a company's
home country, and corporate demographics. Based on a review of recent studies,
mostly in B2C settings, this paper summarizes what is known about the impact of cultural
dimensions on Web site design and content. Content analysis of 600 B2B Web sites in 57
countries confirms the interrelatedness of certain antecedent variables with Web site design
and content. Some cultural orientations, especially high-context communication, may be
detrimental to the design of Web sites, making them less clear, less attractive, and less
interactive. Companies in countries characterized either by high-context communication,
collectivism, or high power distance should strive for cultural adaptation of Web sites. Firm
size and R&D intensity also have an impact on Web site design and content.
Mots-clé
Business-to-business, communication, content analysis
Création de la notice
15/02/2010 9:58
Dernière modification de la notice
21/08/2019 5:15
Données d'usage