Pharmaceutical consultations in oncology: A satisfaction survey
Details
Serval ID
serval:BIB_5DDD6CA37F0F
Type
Inproceedings: an article in a conference proceedings.
Publication sub-type
Poster: Summary – with images – on one page of the results of a researche project. The summaries of the poster must be entered in "Abstract" and not "Poster".
Collection
Publications
Institution
Title
Pharmaceutical consultations in oncology: A satisfaction survey
Title of the conference
Gesellschaft schweizerischer Amt- und Spitalapotheker (GSASA)-Kongress
Address
Basel, Switzerland, November 27-29, 2024
Publication state
Published
Issued date
2024
Language
english
Abstract
Background and importance : In our regional hospital, pharmaceutical consultations are offered to outpatients starting an oral anticancer therapy, as a part of multidisciplinary care. It aims to inform patients on how to take their medicines, how to identify, prevent and limit possible side-effects, and what to do if a serious side-effect occurs. The oncology pharmacist also carries out a pharmaceutical analysis of the drug treatment (including medicines, phytotherapy, food supplements, complementary and alternative medicine) and informs patients on any potential interactions.
Aim and objectives : In this context, it was important to assess patient satisfaction. About 1,5 years after the first pharmaceutical consultation, the pharmacists of our hospital pharmacy and the staff of the oncology ward thus wished to ask patients to evaluate their experience.
Material and methods : A satisfaction survey was carried out among 39 patients, of whom 58% responded. The survey consisted of 9 questions, 2 general and 7 related to the consultation itself. Patients were asked to rate their experience on a symmetrical Likert scale from 1 (not at all satisfied) to 5 (completely satisfied). They also had the opportunity
to leave comments in a field provided for this purpose.
Results : An average of 88% of satisfaction with these consultations was observed (range: 83-94%). The information sheet provided was considered useful and sufficiently clear. The lowest level of satisfaction was with the timing of the consultation, 75% of which took place immediately after the diagnosis. Only 81% of patients felt this was appropriate. All respondents would recommend the service to other patients. However, most patients (94%) did not feel the need to return to the pharmacist.
Conclusion and relevance : Almost all respondents appreciated the pharmaceutical consultation, which helped them to better manage their treatment. However, the oncology department, patients and pharmacists still need to determine the best time to provide this service, as it was the lowest rated element in the survey.
Aim and objectives : In this context, it was important to assess patient satisfaction. About 1,5 years after the first pharmaceutical consultation, the pharmacists of our hospital pharmacy and the staff of the oncology ward thus wished to ask patients to evaluate their experience.
Material and methods : A satisfaction survey was carried out among 39 patients, of whom 58% responded. The survey consisted of 9 questions, 2 general and 7 related to the consultation itself. Patients were asked to rate their experience on a symmetrical Likert scale from 1 (not at all satisfied) to 5 (completely satisfied). They also had the opportunity
to leave comments in a field provided for this purpose.
Results : An average of 88% of satisfaction with these consultations was observed (range: 83-94%). The information sheet provided was considered useful and sufficiently clear. The lowest level of satisfaction was with the timing of the consultation, 75% of which took place immediately after the diagnosis. Only 81% of patients felt this was appropriate. All respondents would recommend the service to other patients. However, most patients (94%) did not feel the need to return to the pharmacist.
Conclusion and relevance : Almost all respondents appreciated the pharmaceutical consultation, which helped them to better manage their treatment. However, the oncology department, patients and pharmacists still need to determine the best time to provide this service, as it was the lowest rated element in the survey.
Create date
20/01/2025 12:30
Last modification date
21/01/2025 7:13