Article: article from journal or magazin.
Losing the Fight with Flexibility: the Xygma Plant
Supply Chain Forum: An International Journal
One area where supply chains constantly get into trouble is that of flexibility: when is it correct to respond to customer requests for increased flexibility, and when is it wise to refuse in the name of process consistency? This issue's case will probably feel very familiar to most readers, as it describes a situation that is all too common.
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