A Note on improving Contact Times in Panel Surveys

Détails

ID Serval
serval:BIB_4473B11E2F65
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Titre
A Note on improving Contact Times in Panel Surveys
Périodique
Field Methods
Auteur(s)
Lipps O.
ISSN
1525-822X
Statut éditorial
Publié
Date de publication
2012
Peer-reviewed
Oui
Volume
24
Numéro
1
Pages
95-111
Langue
anglais
Résumé
With increasing costs for conducting surveys, many survey agencies resort to implementing call strategies. Obtaining contact in panel surveys as early as possible, without annoying people by contacting them at undesired times and ultimately causing them to refuse, requires using efficient call time strategies. In this research, the author uses call data from the Swiss Household Panel (SHP), a centralized Computer Assisted Telephone Interview (CATI) survey with a randomized (experimental) call-household assignment. Using random effects models, the author analyzes the efficiency gains of obtaining initial contact by assigning optimal times to first calls, and times and spacing to second and later calls depending on household sociodemography and prior call patterns. The author concludes with some recommendations for making early and successful contact during fieldwork.
Mots-clé
call data, paradata, CATI, calling time, call scheduler, random assignment
Site de l'éditeur
Création de la notice
27/07/2010 14:18
Dernière modification de la notice
03/03/2018 16:43
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