Can standard operating procedures be motivating? Reconciling process variability issues and behavioral outcomes

Détails

ID Serval
serval:BIB_BA4CBFA3B84C
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Institution
Titre
Can standard operating procedures be motivating? Reconciling process variability issues and behavioral outcomes
Périodique
Total Quality Management & Business Excellence
Auteur⸱e⸱s
de Treville S., Antonakis J., Edelson N.M.
ISSN
1478-3371
Statut éditorial
Publié
Date de publication
2005
Peer-reviewed
Oui
Volume
16
Numéro
2
Pages
231-241
Langue
anglais
Résumé
It is generally agreed that requiring employees to perform their tasks according to Standard Operating Procedures (SOPs) can improve production outcomes in the context of repetitive manufacturing. Attempts to link SOP use to intrinsic motivation ? a requirement for creativity ? have, however, resulted in controversy. In this paper, we discuss the relationship between required SOP use and worker creativity, as mediated by worker intrinsic motivation, and suggest that the relationship between required SOP use and intrinsic motivation and creativity is moderated by (a) availability of accurate process documentation and (b) employee participation in developing of process documentation.
Mots-clé
Standard operating procedures, intrinsic motivation, creativity
Web of science
Création de la notice
19/11/2007 11:46
Dernière modification de la notice
20/08/2019 16:28
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