Can standard operating procedures be motivating? Reconciling process variability issues and behavioral outcomes

Details

Serval ID
serval:BIB_BA4CBFA3B84C
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
Can standard operating procedures be motivating? Reconciling process variability issues and behavioral outcomes
Journal
Total Quality Management & Business Excellence
Author(s)
de Treville S., Antonakis J., Edelson N.M.
ISSN
1478-3371
Publication state
Published
Issued date
2005
Peer-reviewed
Oui
Volume
16
Number
2
Pages
231-241
Language
english
Abstract
It is generally agreed that requiring employees to perform their tasks according to Standard Operating Procedures (SOPs) can improve production outcomes in the context of repetitive manufacturing. Attempts to link SOP use to intrinsic motivation ? a requirement for creativity ? have, however, resulted in controversy. In this paper, we discuss the relationship between required SOP use and worker creativity, as mediated by worker intrinsic motivation, and suggest that the relationship between required SOP use and intrinsic motivation and creativity is moderated by (a) availability of accurate process documentation and (b) employee participation in developing of process documentation.
Keywords
Standard operating procedures, intrinsic motivation, creativity
Web of science
Create date
19/11/2007 10:46
Last modification date
20/08/2019 15:28
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