Positive interaction outcomes through tailoring of interpersonal behavior

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ID Serval
serval:BIB_B5AD0BEA4BDC
Type
Actes de conférence (partie): contribution originale à la littérature scientifique, publiée à l'occasion de conférences scientifiques, dans un ouvrage de compte-rendu (proceedings), ou dans l'édition spéciale d'un journal reconnu (conference proceedings).
Sous-type
Poster: résume de manière illustrée et sur une page unique les résultats d'un projet de recherche. Les résumés de poster doivent être entrés sous "Abstract" et non "Poster".
Collection
Publications
Titre
Positive interaction outcomes through tailoring of interpersonal behavior
Titre de la conférence
annual meeting of the Society for Personality and Social Psychology, Austin, Texas
Auteur(s)
Carrard  V., Schmid Mast  M., Cousin  G.
Statut éditorial
Publié
Date de publication
02/2014
Langue
anglais
Résumé
While certain interpersonal behaviors like smiling are related to positive interaction outcomes, not every interaction partner might profit the same from it. We posit a behavioral assimilation model claiming that if the interpersonal behavior is tailored to the needs and expectations of the interaction partner, interaction outcomes are positive. As an illustration of an interaction in which the outcomes are particularly important, we chose to investigate the physician-patient interaction. Based on the videotaping of 33 general practitioners in consultation with two of their patients (a woman and a man), we measured the difference between the physicians' nonverbal behavior presented towards each patient. We also assessed each patient's preference concerning his/her physician's communication style and patient satisfaction after the consultation. Results show that the more the physicians tailor their nonverbal behavior to their patient's preferences, the more satisfied patients are. Results are integrated in the behavioral assimilation model.
Création de la notice
09/10/2014 13:45
Dernière modification de la notice
20/08/2019 16:24
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