Quality assurance in Swiss University Hospitals: a survey among clinical department heads.
Détails
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Accès restreint UNIL
Etat: Public
Version: de l'auteur⸱e
Accès restreint UNIL
Etat: Public
Version: de l'auteur⸱e
ID Serval
serval:BIB_5293
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Institution
Titre
Quality assurance in Swiss University Hospitals: a survey among clinical department heads.
Périodique
International Journal for Quality in Health Care
ISSN
1353-4505
ISSN-L
1353-4505
Statut éditorial
Publié
Date de publication
1996
Peer-reviewed
Oui
Volume
8
Numéro
3
Pages
271-277
Langue
anglais
Notes
licence nationale
Résumé
OBJECTIVE: To obtain information to help design and implement quality improvement programmes. DESIGN: Questionnaire survey. SETTING: Swiss University Hospitals. STUDY PARTICIPANTS: Clinical Department heads. MAIN OUTCOME MEASURES: Attitudes towards quality assurance and percentage of departments with procedures for measurement and improvement of structure, process and outcome of medical care. RESULTS: Among 138 departments responding, 69 indicated a designated person or group in charge of quality and 57 were involved in collaborative quality improvement programmes. Mortality data at the level of the department was unavailable to 33% of respondents, and data on adverse treatment effects to 67% of them. Most respondents (69%) favoured the use of outcome indicators for quality control; only 13% favoured indicators pertaining to process or structure of care. Among indicators of outcome, patient satisfaction was the preferred indicator (25% of respondents), followed by morbidity (16%) and mortality (12%) data. CONCLUSION: Although the quality of medical care in Switzerland enjoys an excellent reputation, this study highlights important gaps in the information system and the processes necessary to evaluate quality.
Mots-clé
Adult, Aged, Attitude of Health Personnel, Health Care Surveys, Hospitals, University, Humans, Middle Aged, Outcome and Process Assessment (Health Care), Physician Executives, Quality Assurance, Health Care, Questionnaires, Switzerland
OAI-PMH
Pubmed
Web of science
Open Access
Oui
Création de la notice
19/11/2007 12:41
Dernière modification de la notice
20/08/2019 14:07