A Public Service Gap: Capturing Contexts in a Comparative Approach of Street-Level Bureaucracy

Détails

ID Serval
serval:BIB_37E0C7D73201
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Institution
Titre
A Public Service Gap: Capturing Contexts in a Comparative Approach of Street-Level Bureaucracy
Périodique
Public Management Review
Auteur⸱e⸱s
Hupe P., Buffat A.
ISSN-L
1471-9037
Statut éditorial
Publié
Date de publication
2014
Peer-reviewed
Oui
Volume
16
Numéro
4
Pages
548-569
Langue
anglais
Résumé
Studies of street-level bureaucracy have introduced a variety of conceptualizations, research approaches, and causal inferences. While this research has produced several insights, the impact of variety in the institutional context has not been adequately explored. We present the construct of a public service gap as a way to incorporate contextual factors and facilitate comparison. This construct addresses the differences between what is asked of and what is offered to public servants working at the street level. The heuristic enables the systematic capture of macro- and meso-contextual influences, thus enhancing comparative research on street-level bureaucracy.
Mots-clé
Street-level bureaucracy, policy implementation, policy outputs, performance, comparative research, public service gap
Création de la notice
26/03/2014 11:51
Dernière modification de la notice
20/08/2019 13:26
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