A Public Service Gap: Capturing Contexts in a Comparative Approach of Street-Level Bureaucracy
Details
Serval ID
serval:BIB_37E0C7D73201
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
A Public Service Gap: Capturing Contexts in a Comparative Approach of Street-Level Bureaucracy
Journal
Public Management Review
ISSN-L
1471-9037
Publication state
Published
Issued date
2014
Peer-reviewed
Oui
Volume
16
Number
4
Pages
548-569
Language
english
Abstract
Studies of street-level bureaucracy have introduced a variety of conceptualizations, research approaches, and causal inferences. While this research has produced several insights, the impact of variety in the institutional context has not been adequately explored. We present the construct of a public service gap as a way to incorporate contextual factors and facilitate comparison. This construct addresses the differences between what is asked of and what is offered to public servants working at the street level. The heuristic enables the systematic capture of macro- and meso-contextual influences, thus enhancing comparative research on street-level bureaucracy.
Keywords
Street-level bureaucracy, policy implementation, policy outputs, performance, comparative research, public service gap
Create date
26/03/2014 11:51
Last modification date
20/08/2019 13:26