Physician behavioral adaptability leads to patient satisfaction

Détails

ID Serval
serval:BIB_1BEFEF3DF253
Type
Actes de conférence (partie): contribution originale à la littérature scientifique, publiée à l'occasion de conférences scientifiques, dans un ouvrage de compte-rendu (proceedings), ou dans l'édition spéciale d'un journal reconnu (conference proceedings).
Collection
Publications
Titre
Physician behavioral adaptability leads to patient satisfaction
Titre de la conférence
biannual congress of the Swiss Psychological Society, Basel, Switzerland
Auteur⸱e⸱s
Carrard, V., Schmid Mast, M., & Cousin, G. 
Statut éditorial
Publié
Date de publication
09/2013
Résumé
Although the literature suggests that patient-centered physician verbal and nonverbal behaviors lead to better consultation outcomes, studies also show that there is not a one-size-fits-all approach. Patients are all unique with different needs and preferences. Whereas one physician behavior seems to have a positive impact for one patient, it can have a negative impact for another. Thus, ideally, physicians should adapt their behavior according to the patient's needs and wants. We posit that if physicians' behaviors are adapted to patients' needs and expectations, interaction outcomes are positive. Based on videotapes of 33 general practitioners in consultation with two of their patients (a woman and a man), we measured the difference between the physicians' nonverbal behavior presented towards each patient. We also assessed each patient's preference concerning the medical interaction and patient satisfaction after the consultation. Results show that the more the physicians adapt their nonverbal behavior to their patients' preferences, the more satisfied patients are following the consultation.
Création de la notice
09/10/2014 13:57
Dernière modification de la notice
26/01/2022 7:36
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