Physician behavioral adaptability leads to patient satisfaction


Serval ID
Inproceedings: an article in a conference proceedings.
Physician behavioral adaptability leads to patient satisfaction
Title of the conference
biannual congress of the Swiss Psychological Society, Basel, Switzerland
Carrard, V., Schmid Mast, M., & Cousin, G. 
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Issued date
Although the literature suggests that patient-centered physician verbal and nonverbal behaviors lead to better consultation outcomes, studies also show that there is not a one-size-fits-all approach. Patients are all unique with different needs and preferences. Whereas one physician behavior seems to have a positive impact for one patient, it can have a negative impact for another. Thus, ideally, physicians should adapt their behavior according to the patient's needs and wants. We posit that if physicians' behaviors are adapted to patients' needs and expectations, interaction outcomes are positive. Based on videotapes of 33 general practitioners in consultation with two of their patients (a woman and a man), we measured the difference between the physicians' nonverbal behavior presented towards each patient. We also assessed each patient's preference concerning the medical interaction and patient satisfaction after the consultation. Results show that the more the physicians adapt their nonverbal behavior to their patients' preferences, the more satisfied patients are following the consultation.
Create date
09/10/2014 13:57
Last modification date
26/01/2022 7:36
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