Are we aligned? Effects of service climate perceptual congruence on service performance

Details

Serval ID
serval:BIB_C6056C5CB162
Type
Inproceedings: an article in a conference proceedings.
Collection
Publications
Institution
Title
Are we aligned? Effects of service climate perceptual congruence on service performance
Title of the conference
Workshop on Strategic Renewal, Adaptation and Innovation
Author(s)
Ding A. B., Dietz J.
Publisher
Ecole hôtelière de Lausanne
Address
Lausanne, Switzerland
Publication state
Published
Issued date
03/2016
Language
english
Create date
24/02/2016 15:04
Last modification date
21/08/2019 5:14
Usage data