Why Mobile Payments Fail? Towards a Dynamic and Multi-Perspective Explanation

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Serval ID
serval:BIB_A4357C2B315C
Type
Inproceedings: an article in a conference proceedings.
Collection
Publications
Institution
Title
Why Mobile Payments Fail? Towards a Dynamic and Multi-Perspective Explanation
Title of the conference
Proceedings of the 42th Annual Hawaii International Conference on System Sciences (HICSS)
Author(s)
Ondrus J., Lyytinen K., Pigneur Y.
Publisher
IEEE Computer Society
Address
Big Island, HI, USA
ISSN
1530-1605
Publication state
Published
Issued date
01/2009
Peer-reviewed
Oui
Volume
42
Language
english
Abstract
Despite optimistic expectations fast diffusion of mobile payments has not taken place after a decade of trials. Several explanations to this situation have been put forward using several theories and levels of analysis. Due to the complexity and dynamism of the diffusion we need multiple perspectives to account for diffusion challenge. We juxtapose three frameworks into a dynamic analysis framework. We apply the proposed framework to explain three failed introductions of mobile payments in the Swiss market. In particular, a recent ambitious trial is confronted with the proposed framework to detect roots of its failure. Our analysis suggests that market-level and behavioral facets need more attention in future in explaining mobile payment diffusion. To guide future efforts we propose several avenues for further research.
Create date
07/11/2009 17:02
Last modification date
20/08/2019 15:09
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