La qualité des soins dans les consultations ambulatoires pédopsychiatriques du canton de Vaud: résultats d'une enquête de satisfaction

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State: Public
Version: author
Serval ID
serval:BIB_9BD1FCEF0F0B
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
La qualité des soins dans les consultations ambulatoires pédopsychiatriques du canton de Vaud: résultats d'une enquête de satisfaction
Journal
Schweizer Archiv für Neurologie und Psychiatrie = Archives suisses de neurologie et de psychiatrie = Swiss archives of neurology and psychiatry
Author(s)
Kapp Carole, Perlini Thomas, Stephan Philippe, Rojas Urrego Alejandro, Vallon Meret, Macias Manuel, Hainard Noémie, Halfon Olivier
ISSN
1661-3686
ISSN-L
0258-7661
Publication state
Published
Issued date
2013
Peer-reviewed
Oui
Volume
164
Number
1
Pages
26-30
Language
french
Abstract
It is common knowledge that patients' satisfaction influences their compliance with the proposed treatment and their future use of health services, and that the therapeutic alliance represents a recognised factor in the success of psychotherapeutic management. In May and June 2011 we conducted an enquiry in all the paedopsychiatric outpatient units of the Canton of Vaud in Switzerland, from which we gathered 1261 questionnaires from consulting children and their parents. The questions covered inter alia overall satisfaction concerning the quality of the care on off er, perception of the therapeutie alliance and the helpfulness of the varions types of treatment. The instruments used are recognised and validated internationally (HAQII and CSQS). The results reve al a high degree of satisfaction and a good perception of the therapeutic alliance's quality: an average of 4.9 for children and 5.9 for parents concerning the therapeutic alliance, on a scale from 1 (totally disagree) to 6 (totally agree), and concerning patient satisfaction an average of 3.2 for children and 3.4 for parents on a scale of 1 to 4. Regarding perception of the benefit derived from different forms of treatment, individual and family interviews were overwhel~ningly approved (3.2 out of 4), while compliance with drug treatment was less recognised as helpful to children (2.3 out of 4).
Keywords
quality of care , satisfaction , therapeutic alliance , child and adolescent outpatient psychiatry
Create date
26/02/2013 11:17
Last modification date
20/08/2019 16:02
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