Causal Direction between Employee Attitudes and Customer Satisfaction: A Cross-lagged Study

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Serval ID
serval:BIB_7BAB7BA09A38
Type
Inproceedings: an article in a conference proceedings.
Collection
Publications
Institution
Production externe
Title
Causal Direction between Employee Attitudes and Customer Satisfaction: A Cross-lagged Study
Title of the conference
The 75th Annual Meeting of the Academy of Management, in Vancouver, British Columbia, Canada.
Author(s)
Ding, B. A. & Pugh, D. S. 
Publication state
Published
Issued date
08/2015
Peer-reviewed
Oui
Create date
28/07/2015 21:23
Last modification date
20/08/2019 15:37
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