Regulation and consumers' satisfaction from public services: an individual fixed effect approach
Details
Serval ID
serval:BIB_74CD55AB8A56
Type
Report: a report published by a school or other institution, usually numbered within a series.
Publication sub-type
Working paper: Working papers contain results presented by the author. Working papers aim to stimulate discussions between scientists with interested parties, they can also be the basis to publish articles in specialized journals
Collection
Publications
Institution
Title
Regulation and consumers' satisfaction from public services: an individual fixed effect approach
Institution details
Università degli Studi di Milano. Dipartimento di Scienze Economiche Aziendali e Statistiche
Issued date
06/2008
Number
2008-21
Genre
Working paper
Language
english
Number of pages
24
Abstract
When survey-based, self-reported measures of satisfaction are used as dependent variables in a regression framework, the estimates may be biased and inconsistent. We adopt the measurement error perspective introduced by Bertrand and Mullainathan [2001], and propose an individual fixed-effects technique to tackle some of the consistency issues deriving from the potential correlation between the explanatory variables and the biases in the reported level of satisfaction. We apply the fixed-effects method to the analysis of the correlation between reported levels of satisfaction derived from the consumption of services of general interests collected in the Eurobarometer special surveys, and measures of the regulatory and competitive environment collected in the REGREF database
Publisher's website
Create date
19/10/2010 9:12
Last modification date
20/08/2019 15:32