Nonverbal communication in health settings

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Ressource 1Download: BIB_32F27CC6F5AF.P001.pdf (295.19 [Ko])
State: Public
Version: author
Serval ID
serval:BIB_32F27CC6F5AF
Type
A part of a book
Publication sub-type
Chapter: chapter ou part
Collection
Publications
Institution
Title
Nonverbal communication in health settings
Title of the book
Encyclopedia of health communication
Author(s)
Cousin G., Schmid Mast M.
Publisher
Thousand Oaks, USA: Sage publications
ISBN
978-1-452-25875-1
Publication state
Published
Issued date
05/2014
Peer-reviewed
Oui
Editor
Thompson T. L.
Language
english
Abstract
The goal of the present chapter is to provide an overview of the existing literature on nonverbal communication in the medical encounter. After introducing the different functions of nonverbal behavior and its importance in the medical context, we present empirical evidence showing how physician nonverbal behavior relates to different patient outcomes such as satisfaction, trust, or adherence. We then present different models and assessment tools with which nonverbal behavior in the medical encounter can be studied. The physician's ability to pick up and correctly interpret the patient's nonverbal cues (interpersonal sensitivity) and its impact on patient outcomes will be reviewed. We close the chapter by providing a summary of the main results and an outlook on open questions in the field.
Create date
28/11/2014 11:36
Last modification date
20/08/2019 13:18
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