Stress Perception in Public Organizations: Expanding the Job Demands - Job Resources Model by Including Public Service Motivation

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State: Public
Version: Final published version
License: All rights reserved
Serval ID
serval:BIB_1B3DE74449B2
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
Stress Perception in Public Organizations: Expanding the Job Demands - Job Resources Model by Including Public Service Motivation
Journal
Review of Public Personnel Administration
Author(s)
Giauque David, Anderfuhren-Biget Simon, Varone Frédéric
Publication state
Published
Issued date
02/2013
Peer-reviewed
Oui
Volume
33
Number
1
Pages
58-83
Language
english
Abstract
Although stress has been a longstanding issue in organizations and management studies, it has never been studied in relation to Public Service Motivation. This article therefore aims to integrate PSM into the job demands-job resources model of stress in order to determine whether PSM might contribute to stress in public organizations. Drawing upon original data from a questionnaire in a Swiss municipality, this study unsurprisingly shows that "red tape" is an antecedent of stress perception, whereas satisfaction with organizational support, positive feedback, and recognition significantly decrease the level of perceived stress. Astonishingly, the empirical results show that PSM is positively and significantly related to stress perception. By increasing individuals' expectations towards their jobs, PSM might thus contribute to increased pressure on public agents. Ultimately, this article investigates the "dark side" of PSM, which has been neglected by the literature thus far.
Keywords
PSM, stress perception, job resources, job demands, public organizations
Create date
09/02/2012 11:33
Last modification date
24/02/2021 7:24
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