Relational Behaviors in Service Interactions: An Empirical Test of their Relevance Based on Macneil's Exchange Framework

Details

Serval ID
serval:BIB_AC6D986D5891
Type
Inproceedings: an article in a conference proceedings.
Collection
Publications
Title
Relational Behaviors in Service Interactions: An Empirical Test of their Relevance Based on Macneil's Exchange Framework
Title of the conference
Proceedings of the 8th International Research Seminar in Service Management - IAE, Aix-en-Provence
Author(s)
Ivens B.S.
Publication state
Published
Issued date
2004
Peer-reviewed
Oui
Editor
Llosa S., Mathieu V., Orsingher C.
Create date
19/11/2007 10:44
Last modification date
20/08/2019 15:16
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