Street-Level Bureaucracy and E-Government

Details

Serval ID
serval:BIB_27919F66CB62
Type
Article: article from journal or magazin.
Collection
Publications
Institution
Title
Street-Level Bureaucracy and E-Government
Journal
Public Management Review
Author(s)
Buffat A.
ISSN-L
1471-9037
Publication state
Published
Issued date
2015
Peer-reviewed
Oui
Volume
17
Number
1
Pages
149-161
Language
english
Abstract
With the intensive use of information and communication technologies, governments are transforming into e-governments. While public management research has given increased attention to this subject lately, this article reviews the limited literature that deals with the impacts of e-government technologies on street-level bureaucracies. A twofold argument is being developed. First, what can be called the 'curtailment thesis', stressing the reduction or disappearance of frontline policy discretion, is addressed. Second, the 'enablement thesis' gets attention, highlighting how technologies provide frontline workers and citizens with additional action resources. The article concludes with propositions for a future research agenda on the topic.
Keywords
E-government, street-level bureaucracy, discretion, accountability
Create date
26/03/2014 11:48
Last modification date
20/08/2019 13:06
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