Training on the job: Behavioral analysis of job interviews in hospitality

Détails

ID Serval
serval:BIB_E841EE8AFD17
Type
Actes de conférence (partie): contribution originale à la littérature scientifique, publiée à l'occasion de conférences scientifiques, dans un ouvrage de compte-rendu (proceedings), ou dans l'édition spéciale d'un journal reconnu (conference proceedings).
Collection
Publications
Institution
Titre
Training on the job: Behavioral analysis of job interviews in hospitality
Titre de la conférence
Proceedings of the 18th ACM International Conference on Multimodal Interaction
Auteur⸱e⸱s
Muralidhar S., Nguyen L. S., Frauendorfer D., Odobez J. M., Schmid Mast M., Gatica-Perrez D.
Adresse
Tokyo, Japan
ISBN
978-1-4503-4556-9
Statut éditorial
Publié
Date de publication
2016
Peer-reviewed
Oui
Pages
84-91
Langue
anglais
Résumé
First impressions play a critical role in the hospitality industry and have been shown to be closely linked to the behavior of the person being judged.In this work, we implemented a behavioral training framework for hospitality students with the goal of improving the impressions that other people make about them. We outline the challenges associated with designing such a framework and embedding it in the everyday practice of a real hospitality school. We collected a dataset of 169 laboratory sessions where two role-plays were conducted, job interviews and reception desk scenarios, for a total of 338 interactions. For job interviews, we evaluated the relationship between automatically extracted nonverbal cues and various perceived social variables in a correlation analysis. Furthermore, our system automatically predicted first impressions from job interviews in a regression task, and was able to explain up to 32% of the variance, thus extending the results in existing literature, and showing gender differences, corroborating previous findings in psychology. This work constitutes a step towards applying social sensing technologies to the real world by designing and implementing a living lab for students of an international hospitality management school.
Mots-clé
Social computing, Job interview, Nonverbal behavior, First impressions, Multimodal interaction
Web of science
Création de la notice
29/11/2016 12:34
Dernière modification de la notice
20/08/2019 17:11
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