The Connected Workplace: Characteristics and Social Consequences of Work Surveillance in the Age of Datification, Sensorization, and Artificial Intelligence

Détails

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Etat: Public
Version: Final published version
Licence: CC BY 4.0
ID Serval
serval:BIB_DB118ED90811
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Institution
Titre
The Connected Workplace: Characteristics and Social Consequences of Work Surveillance in the Age of Datification, Sensorization, and Artificial Intelligence
Périodique
Journal of Information Technology
Auteur⸱e⸱s
Mettler Tobias
Statut éditorial
Publié
Date de publication
25/09/2024
Peer-reviewed
Oui
Volume
39
Numéro
3
Pages
547–567
Langue
anglais
Résumé
Because of Covid-19 lockdowns, managers and administrators have begun to look for new ways to monitor and control their stranded-at-home workforce. Yet long before the pandemic already, advancements in datification, sensorization, and artificial intelligence have given rise to what we call connected workplace surveillance. At the heart of this new mode of employee monitoring and control is the extension of the scope of data collection beyond what is necessary and reasonable for performance appraisals or managerial oversight. This includes treating an employee’s body as a data source, disrespecting the boundaries between business and private life, or using gathered surveillance information for subtle persuasion, manipulation, and coercion. This article provides a new perspective on control theory, examining the characteristics of connected surveillance and comparing it to visual or computerized surveillance. Taking an employee-centric position, it also proposes a research agenda for critical, behavioral, and design-oriented scholars who wish to explore the identified issues.
Mots-clé
Artificial intelligence, AI, algorithmic management, datification, control theory, future of work, physiolytics, sensors, surveillance capitalism
Open Access
Oui
Financement(s)
Fonds national suisse / Programmes / 187429
Création de la notice
05/09/2023 13:51
Dernière modification de la notice
26/09/2024 6:30
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