Is Fear to Intervene with Problem Gamblers Related to Interveners' Gender and Status? A Study with VLT Operators.

Détails

ID Serval
serval:BIB_D1D7300C87AA
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Institution
Titre
Is Fear to Intervene with Problem Gamblers Related to Interveners' Gender and Status? A Study with VLT Operators.
Périodique
Journal of gambling studies
Auteur(s)
Tomei A., Zumwald C.
ISSN
1573-3602 (Electronic)
ISSN-L
1050-5350
Statut éditorial
Publié
Date de publication
03/2017
Peer-reviewed
Oui
Volume
33
Numéro
1
Pages
37-45
Langue
anglais
Notes
Publication types: Journal Article
Publication Status: ppublish
Résumé
We assess how video lottery terminal (VLT) operators' self-perceive their ability to recognize a problem gambler, to what extent they are approached by problem gamblers seeking for assistance, how many detections and interventions they report, and the reasons they give for not intervening with clients who show signs of problem gambling. We also examine how these variables are related to the operators' gender and status in the establishment. 177 VLT operators anonymously completed a structured questionnaire at the beginning of a responsible gambling training class held in different French-speaking Swiss towns. The operators felt confident in their ability to detect problem gambling behaviors, were rarely approached by problem gamblers seeking assistance, and reported fewer interventions compared to the number of detections. This reluctance to intervene was mainly attributed to the fear of potential negative reactions from the client. Female staff were the most reluctant to intervene and the most fearful of potential negative reactions from the client. Responsible gambling training programs should include coping strategies for dealing with potential negative reactions from clients. Our findings suggest that staff gender and status are two individual characteristics that should be taken into account when planning responsible gambling trainings.

Mots-clé
Adult, Behavior, Addictive/psychology, Fear, Female, Gambling/psychology, Humans, Male, Middle Aged, Risk-Taking, Self Efficacy, Social Environment, Surveys and Questionnaires, Video Games
Pubmed
Web of science
Création de la notice
14/04/2016 16:37
Dernière modification de la notice
10/02/2020 6:26
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