Interpersonal accuracy in relation to the workplace, leadership, and hierarchy

Détails

ID Serval
serval:BIB_D1B983D02D62
Type
Partie de livre
Sous-type
Chapitre: chapitre ou section
Collection
Publications
Institution
Titre
Interpersonal accuracy in relation to the workplace, leadership, and hierarchy
Titre du livre
The social psychology of perceiving others accurately
Auteur⸱e⸱s
Schmid Mast  M., Latu  I.
Editeur
Cambridge, MA: Cambridge University Press
ISBN
978-1-107-10151-7
Statut éditorial
Publié
Date de publication
2016
Editeur⸱rice scientifique
Hall J. A., Schmid Mast M., West T.
Numéro de chapitre
13
Pages
270-286
Langue
anglais
Résumé
In this chapter, we discuss how interpersonal accuracy – the ability to accurately assess others’ states and traits – plays out in hierarchies, particularly those related to workplace and leadership. We begin by discussing the importance of interpersonal accuracy for workplace relationships, such as those with customers, co-workers, and among subordinates and superiors. Overall, the literature on this topic shows that interpersonal accuracy skills are associated with positive outcomes in workplace tasks such as sales and negotiations. Moreover, we summarize research that shows the positive outcomes associated with interpersonally accurate leaders. In the second part of the chapter, we summarize the theoretical issues and empirical research that investigate how power is related to interpersonal accuracy. Finally, we discuss research investigating the extent to which individuals are accurate in assessing others’ power or hierarchical positions, as well as the verbal and nonverbal cues they use. Overall, we show that there is mostly a positive relationship between power and interpersonal accuracy in the workplace context, and we highlight the limitations and possible future directions in this line of research.
Création de la notice
08/06/2016 14:34
Dernière modification de la notice
20/08/2019 16:51
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