To Call or to Recall? That's the Research Question

Détails

ID Serval
serval:BIB_BA9F9250DE04
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Titre
To Call or to Recall? That's the Research Question
Périodique
ACM Transactions on Computer-Human Interaction
Auteur⸱e⸱s
Carrascal J. P., De Oliveira R., Cherubini M.
ISSN
1073-0516
Statut éditorial
Publié
Date de publication
04/03/2015
Peer-reviewed
Oui
Volume
22
Numéro
1
Pages
1-30
Langue
anglais
Résumé
We present findings of a study with 62 subjects who had 796 of their outgoing mobile phone calls recorded and transcribed for their later annotation—by highlighting important information shared during calls. We found that patterns in these calls (numbers, names, interrogative adverbs), as well as some contextual parameters, are better indicators of annotation needs than the callers' profile or call quality. Callers highlight information in both parties' turns (caller and callee) more often than highlighting solely information provided by the callee, which is mostly due to annotating questions with contextual information for the highlights in the callee's turns. We discuss how this behavior changes according to call purpose. Finally, we found that annotation needs change over time: whereas some annotations might not be considered relevant after weeks, others originally considered irrelevant might become important archival notes. We present implications of these findings for the design of mobile phone annotation tools.
Mots-clé
Human Factors, Experimentation, Design, Measurement, Phone call, annotation, context, mobile information, temporal influence
Web of science
Création de la notice
25/11/2016 17:22
Dernière modification de la notice
20/08/2019 15:28
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