On the Potential of Mediation Chatbots for Mitigating Multiparty Privacy Conflicts - A Wizard-of-Oz Study

Détails

Ressource 1Télécharger: Niksirat2023CSCW.pdf (6791.89 [Ko])
Etat: Public
Version: Final published version
Licence: CC BY-NC-SA 4.0
ID Serval
serval:BIB_994A9DD7F3CF
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Institution
Titre
On the Potential of Mediation Chatbots for Mitigating Multiparty Privacy Conflicts - A Wizard-of-Oz Study
Périodique
Proceedings of the ACM on Human-Computer Interaction (PACMHCI) / ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW)
Auteur⸱e⸱s
Salehzadeh Niksirat Kavous, Korka Diana, Harkous Hamza, Huguenin Kévin, Cherubini Mauro
Statut éditorial
Publié
Date de publication
04/2023
Peer-reviewed
Oui
Volume
7
Numéro
CSCW1
Pages
142:1-142:33
Langue
anglais
Résumé
Sharing multimedia content, without obtaining consent from the people involved causes multiparty privacy conflicts (MPCs). However, social-media platforms do not proactively protect users from the occurrence of MPCs. Hence, users resort to out-of-band, informal communication channels, attempting to mitigate such conflicts. So far, previous works have focused on hard interventions that do not adequately consider the contextual factors (e.g., social norms, cognitive priming) or are employed too late (i.e., the content has already been seen). In this work, we investigate the potential of conversational agents as a medium for negotiating and mitigating MPCs. We designed MediationBot, a mediator chatbot that encourages consent collection, enables users to explain their points of view, and proposes solutions to finding a middle ground. We evaluated our design using a Wizard-of-Oz experiment with 𝑁 = 32 participants, where we found that MediationBot can effectively help participants to reach an agreement and to prevent MPCs. It produced a structured conversation where participants had well-clarified speaking turns. Overall, our participants found MediationBot to be supportive as it proposes useful middle-ground solutions. Our work informs the future design of mediator agents to support social-media users against MPCs.
Données de la recherche
Open Access
Oui
APC
700 USD
Création de la notice
09/11/2022 8:31
Dernière modification de la notice
26/04/2023 5:53
Données d'usage