Can street-level bureaucrats be nudged to increase effectiveness in welfare policy?

Détails

Ressource 1Télécharger: PP_FT_Visintin_Appendix_uploaded.pdf (773.96 [Ko])
Etat: Public
Version: de l'auteur
Licence: Non spécifiée
ID Serval
serval:BIB_8ADC6BE7621F
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Institution
Titre
Can street-level bureaucrats be nudged to increase effectiveness in welfare policy?
Périodique
Policy & Politics
Auteur(s)
Visintin Emilio Paolo, Bonvin Jean-Michel, Varone Frédéric, Butera Fabrizio, Lovey Max, Rosenstein Emilie
Statut éditorial
In Press
Langue
anglais
Résumé
This article investigates whether street-level bureaucrats can be incentivised to process information in ways that lead to more effective implementation decisions. It draws on the literatures on behavioural public policy (BPP) and street-level bureaucracy to analyse how civil servants implement disability insurance policy in Switzerland. We conducted a field experiment to assess whether a thought-provoking nudge improves the decisional effectiveness of street-level bureaucrats (SLBs). SLBs were assigned to either a ‘business-as-usual’ control condition, or to an experimental condition, where they were called to pay attention to vulnerability processes along the beneficiaries’ life course when making decisions. While we did not find that the thought-provoking nudge directly improved effectiveness, we found that it increased beneficiaries’ humanisation. In particular, there was some evidence for indirect positive effects of the thought-provoking nudge on effectiveness via humanisation. These findings encourage BPP researchers to consider additional dimensions such as humanisation to nudge SLBs into processing information in better ways.
Création de la notice
10/12/2020 15:07
Dernière modification de la notice
09/02/2021 14:35
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