Overcoming Salience Bias : How Real-Time Feedback Fosters Resource Conservation

Détails

ID Serval
serval:BIB_4B15682C44D3
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Institution
Titre
Overcoming Salience Bias : How Real-Time Feedback Fosters Resource Conservation
Périodique
Management Science
Auteur⸱e⸱s
Tiefenbeck V., Goette L., Degen K., Tasic V., Fleisch E., Lalive R., Staake T.
ISSN
0025-1909
1526-5501
Statut éditorial
Publié
Date de publication
11/2016
Peer-reviewed
Oui
Pages
1-42
Langue
anglais
Résumé
Inattention and imperfect information bias behavior toward the salient and immediately visible. This distortion creates costs for individuals, the organizations in which they work, and society at large. We show that an effective way to overcome this bias is by making the implications of one’s behavior salient in real time, while individuals can directly adapt. In a large-scale field experiment, we gave participants real-time feedback on the resource consumption of a daily, energy-intensive activity (showering). We find that real-time feedback reduced resource consumption for the target behavior by 22%. At the household level, this led to much larger conservation gains in absolute terms than conventional policy interventions that provide aggregate feedback on resource use. High baseline users displayed a larger conservation effect, in line with the notion that real-time feedback helps eliminate “slack” in resource use. The approach is cost effective, is technically applicable to the vast majority of households, and generated savings of 1.2 kWh per day and household, which exceeds the average energy use for lighting. The intervention also shows how digitalization in our everyday lives makes information available that can help individuals overcome salience bias and act more in line with their preferences.
Mots-clé
salience of information, digitalization, real-time feedback, green information systems, decision making, energy conservation, water conservation, environmental behavior, randomized controlled trials
Open Access
Oui
Création de la notice
25/01/2017 12:20
Dernière modification de la notice
20/08/2019 14:58
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