Satisfaction of patients hospitalised in psychiatric hospitals: a randomised comparison of two psychiatric-specific and one generic satisfaction questionnaires.

Détails

Ressource 1Télécharger: BIB_46C377EAABB4.P001.pdf (251.98 [Ko])
Etat: Public
Version: de l'auteur
ID Serval
serval:BIB_46C377EAABB4
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Institution
Titre
Satisfaction of patients hospitalised in psychiatric hospitals: a randomised comparison of two psychiatric-specific and one generic satisfaction questionnaires.
Périodique
BMC health services research
Auteur(s)
Peytremann-Bridevaux I., Scherer F., Peer L., Cathieni F., Bonsack C., Cléopas A., Kolly V., Perneger T.V., Burnand B.
ISSN
1472-6963[electronic]
Statut éditorial
Publié
Date de publication
2006
Peer-reviewed
Oui
Volume
6
Pages
108
Langue
anglais
Notes
Publication types: Comparative Study ; Journal Article ; Randomized Controlled Trial - Publication Status: epublish
Résumé
BACKGROUND: While there is interest in measuring the satisfaction of patients discharged from psychiatric hospitals, it might be important to determine whether surveys of psychiatric patients should employ generic or psychiatry-specific instruments. The aim of this study was to compare two psychiatric-specific and one generic questionnaires assessing patients' satisfaction after a hospitalisation in a psychiatric hospital. METHODS: We randomised adult patients discharged from two Swiss psychiatric university hospitals between April and September 2004, to receive one of three instruments: the Saphora-Psy questionnaire, the Perceptions of Care survey questionnaire or the Picker Institute questionnaire for acute care hospitals. In addition to the comparison of response rates, completion time, mean number of missing items and mean ceiling effect, we targeted our comparison on patients and asked them to answer ten evaluation questions about the questionnaire they had just completed. RESULTS: 728 out of 1550 eligible patients (47%) participated in the study. Across questionnaires, response rates were similar (Saphora-Psy: 48.5%, Perceptions of Care: 49.9%, Picker: 43.4%; P = 0.08), average completion time was lowest for the Perceptions of Care questionnaire (minutes: Saphora-Psy: 17.7, Perceptions of Care: 13.7, Picker: 17.5; P = 0.005), the Saphora-Psy questionnaire had the largest mean proportion of missing responses (Saphora-Psy: 7.1%, Perceptions of Care: 2.8%, Picker: 4.0%; P < 0.001) and the Perceptions of Care questionnaire showed the highest ceiling effect (Saphora-Psy: 17.1%, Perceptions of Care: 41.9%, Picker: 36.3%; P < 0.001). There were no differences in the patients' evaluation of the questionnaires. CONCLUSION: Despite differences in the intended target population, content, lay-out and length of questionnaires, none appeared to be obviously better based on our comparison. All three presented advantages and drawbacks and could be used for the satisfaction evaluation of psychiatric inpatients. However, if comparison across medical services or hospitals is desired, using a generic questionnaire might be advantageous.
Mots-clé
Adult, Aged, Chi-Square Distribution, Female, Health Care Surveys, Hospitals, Psychiatric, Hospitals, University, Humans, Male, Mentally Ill Persons, Middle Aged, Outcome Assessment (Health Care), Patient Satisfaction, Psychometrics, Qualitative Research, Questionnaires, Switzerland
Pubmed
Web of science
Open Access
Oui
Création de la notice
04/03/2008 15:58
Dernière modification de la notice
20/08/2019 14:52
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