A preference-based approach to incorporate the "voice of the customer" in mass-market software product design

Détails

ID Serval
serval:BIB_343F8253B559
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Institution
Titre
A preference-based approach to incorporate the "voice of the customer" in mass-market software product design
Périodique
ACM SIGAPP Applied Computing Review
Auteur⸱e⸱s
Naous Dana, Legner Christine
ISSN
1559-6915
1931-0161
Statut éditorial
Publié
Date de publication
12/01/2021
Peer-reviewed
Oui
Volume
20
Numéro
4
Pages
35-49
Langue
anglais
Résumé
With mobile and cloud computing, the software industry has witnessed a shift from customer-specific systems to a mass-market scenario. Integrating the "voice of the customer" is a critical success factor for mass-market products, but remains a challenge given the heterogeneity and distribution of their users. Classical requirements engineering methods rely on close interactions to gather user requirements and feedback regarding product features. However, they are hardly applicable in mass market scenarios, and new methods are required to assist product managers in designing their products while taking into consideration the opinion of the mass. In this paper, we argue for using market research techniques as preference-based approach in software product management. Following method engineering guidelines, we develop a method component1 that refines conjoint analysis for the use in software product management. We present the meta-model and procedure and demonstrate it in a study on secure cloud storage services. We evaluate the feasibility, usefulness and ease of use of method component with experts in the RE domain. We contribute to mass-market software product management domain through a method component that builds on detailed understanding of user preferences for successful product design.
Mots-clé
Requirements analysis, software product management, conjoint analysis
Financement(s)
Fonds national suisse / Projets / 205121_159951
Université de Lausanne
Création de la notice
19/01/2021 22:40
Dernière modification de la notice
20/01/2021 6:24
Données d'usage