Industrial Sellers' Relational Behavior: Relational Styles and their Impact on Relationship Quality

Détails

ID Serval
serval:BIB_24C323BAF4A5
Type
Article: article d'un périodique ou d'un magazine.
Collection
Publications
Titre
Industrial Sellers' Relational Behavior: Relational Styles and their Impact on Relationship Quality
Périodique
Journal of Relationship Marketing
Auteur⸱e⸱s
Ivens B.S.
Statut éditorial
Publié
Date de publication
2004
Peer-reviewed
Oui
Volume
3
Numéro
4
Pages
27-43
Résumé
Relationship marketing (RM) is often presented as a strategic meta-option, but little attention has been paid to the concept's potential differentiation. In this paper, the author argues that such a differentiation is possible and necessary. On the basis of Macneil's relational contracting framework the author identifies ten dimensions of relational behavior. The author then presents the results of an empirical study conducted among 297 purchasing manages in two industries in which four typical styles of relational behavior are identified. Examining the link between relational style and three dimensions of relationship quality (satisfaction, trust and commitment) the author shows the close interrelationship between these constructs. Finally, the author discusses the implications of the study and hints to directions for future research.
Mots-clé
Relational behavior, taxonomy, relation styles, satisfaction, trust, commitment
Création de la notice
19/11/2007 10:50
Dernière modification de la notice
20/08/2019 14:03
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